Terms and Conditions

Terms & Conditions

Effective Date: January 2026

Welcome to Silvia Sweet Bakery (“we,” “our,” or “us”). By placing an order through our website or contacting us for an order, you agree to the following Terms & Conditions. Please read them carefully.

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1. Orders

All orders are subject to availability and confirmation.

We recommend placing orders in advance to secure your preferred date and time.

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2. Custom Orders

Custom cakes and special orders may require additional time and details.

Customers are responsible for providing accurate information (flavor, design, size, pickup date/time, name spelling, etc.).

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3. Payments

Payment is required to confirm your order.

Prices may change at any time, but confirmed orders will keep the agreed price.

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4. Cancellations & Refunds

Because our products are made fresh and prepared specifically for your order:

• No refunds once production has started

• If you need to cancel, please contact us as soon as possible

• Refunds (if approved) may be given only at our discretion depending on how far the order has been prepared

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5. Pick-Up & Delivery

Pick-up and delivery times must be arranged and confirmed in advance.

Late pick-up may affect the freshness and quality of your order.

If delivery is offered, Silvia Sweet Bakery is not responsible for damage once the order has been delivered and accepted.

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6. Allergies & Ingredients

Our products may contain or come into contact with common allergens including but not limited to:

milk, eggs, wheat, soy, peanuts, and tree nuts.

We do our best to prevent cross-contact, but we do not operate an allergen-free kitchen.

Customers with severe allergies should contact us before ordering.

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7. Product Appearance

All items are handmade. Colors, decorations, and final appearance may vary slightly from photos due to lighting, ingredients, seasonal decorations, or design adjustments.

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8. Storage & Handling

Customers are responsible for proper storage after receiving the order.

We are not responsible for issues caused by improper handling, storage, heat exposure, or transportation after pickup/delivery.

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9. Website Use

All website content, photos, and product designs are owned by Silvia Sweet Bakery and may not be copied or used without permission.

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10. Contact Us

If you have any questions about these Terms & Conditions, contact us:

Silvia Sweet Bakery

La Quinta, CA 92253

Email: silviasweetbakery@gmail.com

Common items in a terms and conditions agreement allow you to:

• Withdraw and cancel services, and make financial transactions.
• Manage customer expectations, such as liability for information errors or website downtime.
• Explain your copyright rules, such as attribution, adaptation, commercial or non-commercial use, etc.
• Set rules for user behavior, like forbidding unlawful behavior, hate speech, bullying, promotions, spam, etc.
• Disable user accounts.
• Write down any other terms or conditions that protect you or your audience.